Version: 1.0

Purpose

This Shipping Policy outlines how orders placed with 3D Printify are processed, manufactured, and delivered. This policy forms part of our Customer Terms & Conditions.

Order Processing & Production

Most products sold by 3D Printify are made to order (Print on Demand). After an order is placed:

• Payment is confirmed
• Product enters production
• Quality check is completed
• Order is packed and dispatched

Typical production timeframes:

• Standard products: 2–5 business days
• Complex or large items: 4–8 business days

Production times are estimates only.

Shipping Destinations

We currently ship:

• Australia-wide
• Selected international destinations

If your country is not available at checkout, please contact us.

Shipping Methods

Shipping options and costs are displayed at checkout. Common carriers may include:

• Australia Post
• Courier services

We reserve the right to select the most appropriate carrier.

Delivery Timeframes

Estimated delivery times (after dispatch):

Australia

• Standard: 2–7 business days
• Express: 1–3 business days

International

• Standard International: 7–21 business days

Delivery times are estimates only and not guaranteed.

Tracking

Where available, tracking information will be provided by email once your order is dispatched.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Package size and weight
• Destination
• Selected shipping method

Shipping costs are non-refundable unless required by law.

Address Accuracy

Customers are responsible for providing correct shipping details. 3D Printify is not responsible for:

• Delays or loss caused by incorrect addresses
• Additional shipping costs incurred due to address errors

Failed Delivery & Return to Sender

If a parcel is returned to us due to:

• Incorrect address
• Failure to collect
• Refusal of delivery

We may charge additional shipping fees to re-dispatch.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date with:

• Order number
• Description of issue
• Photos (if applicable)

We will investigate and arrange replacement or refund where appropriate.

International Duties & Taxes

International customers are responsible for:

• Customs duties
• Import taxes
• Brokerage fees

3D Printify is not responsible for these charges.

Force Majeure

3D Printify is not liable for delays caused by events outside our control, including:

• Natural disasters
• Carrier disruptions
• Customs delays
• Power or internet outages