Made to Order

Every product is printed after your order is placed.

Production timeframes generally include:

• Standard items: 2 to 5 business days
• Complex or larger items: 4 to 8 business days
• Custom or specialised orders may require additional time

Total delivery time includes both production time and shipping time.

These timeframes are estimates, not guarantees. If production takes longer than expected, we will keep you informed.

Where We Ship

We design, manufacture, and ship from Australia while delivering worldwide.

We currently ship to:

• Australia-wide
• New Zealand
• United States
• United Kingdom
• Many international destinations

If your country is not available at checkout, please contact us through our Contact Us page.

Delivery Timeframes After Dispatch

Australia

• Standard Shipping: 2 to 5 business days
• Express Shipping: 1 to 3 business days

International

• Standard International Shipping: 5 to 15 business days

Delivery estimates depend on the shipping carrier, destination, and customs processing where applicable.

Shipping Costs

Shipping costs are automatically calculated at checkout based on:

• Package size
• Weight
• Delivery location
• Selected shipping method

Shipping charges are non-refundable unless required by law.

Tracking

Tracking information is sent by email once your order has been dispatched.

Tracking allows you to:

• Monitor delivery progress
• View estimated arrival dates
• Track courier updates

Address Accuracy

Customers are responsible for providing a correct and complete shipping address.

Incorrect address details may result in:

• Delivery delays
• Returned parcels
• Additional shipping charges
• Failed delivery attempts

We are not responsible for delays, losses, or additional costs caused by incorrect address information.

Damaged or Lost Orders

If your order arrives damaged or has not arrived within the expected timeframe, contact us within 7 days of the expected delivery date.

To help us investigate, please include:

• Your order number
• A description of the issue
• Photos where available

We will investigate and work toward a suitable resolution.

International Customs and Duties

International customers are responsible for any customs duties, import taxes, or fees charged by their country.

International charges may include:

• Import duties
• Customs processing fees
• Local taxes

We are not responsible for delays caused by customs processing.

Things Outside Our Control

We are not liable for delays caused by circumstances outside our control.

This may include:

• Natural disasters
• Courier disruptions
• Customs delays
• Postal service interruptions
• Unexpected carrier outages