Shipping and Handling

What are current order lead times?

Orders are typically produced within 2 to 5 business days, plus shipping time.

Production times may vary depending on:

• Product size and complexity
• Order quantity
• Current production demand
• Custom or personalised requests

If production takes longer than expected, we will keep you informed.

Do you ship internationally?

Yes, we ship worldwide from Australia.

International shipping availability may vary depending on destination and local carrier services.

How long will delivery take?

Estimated delivery timeframes after dispatch include:

• Australia Standard Shipping: 2 to 5 business days
• Australia Express Shipping: 1 to 3 business days
• International Shipping: 5 to 15 business days

Delivery times may vary depending on location, carrier performance, and customs processing.

Problems with an Order

When will I receive my order confirmation email?

Confirmation emails are sent automatically after an order is placed and may take up to 15 minutes to arrive.

If you do not receive your confirmation email:

• Check your spam or junk folder
• Confirm the correct email address was entered
• Contact us through the Contact Us page

We can resend your confirmation if needed.

I ordered the wrong product. What should I do?

Please review product details carefully before purchasing, as products are made to order.

If you ordered incorrectly, contact us as soon as possible.

Depending on production status, we may be able to:

• Update the order
• Change the selected product
• Cancel the order before production begins

Once production has started, changes may not be possible.

Can I change my order?

Yes, changes may be possible if production has not yet started.

Please contact us with:

• Your order number
• The requested change
• Any updated product details

We will do our best to accommodate your request.

Can I return my order?

As products are made to order, we do not accept returns for change of mind.

Returns may be accepted where:

• The item is defective
• The product arrives damaged
• The wrong item was supplied

Please contact us within 7 days of delivery with your order number and supporting photos.

Our Products

What are your products made from?

Products are printed using materials selected for durability, functionality, and intended use.

Common materials may include:

• PETG
• PLA
• ABS
• Other specialised filaments where suitable

What kinds of products do you sell?

We offer a range of practical 3D printed products suitable for everyday use.

Product categories may include:

• Household accessories
• Workshop organisers
• Mounts and brackets
• Replacement parts
• Storage solutions
• Hobby and DIY items
• General-use printed products

Are products made to order?

Yes. Most products are printed after an order is placed.

This allows us to:

• Reduce waste
• Offer flexible production
• Maintain a broader product range
• Print products specifically for each customer

Can I request a custom product?

Depending on the request, we may be able to assist with:

• Custom designs
• Modified products
• Personalised printing
• Small custom production requests

Contact us through the Contact Us page to discuss your requirements.

Still have a question?

If you need more information, please contact us through our Contact Us page.

We aim to respond within 1 to 2 business days.