Shipping and Handling

What are current order lead times? Orders typically take 2 to 5 business days to produce, plus shipping time.

Do you ship internationally? Yes, we ship worldwide.

How long will delivery take? Within Australia, standard delivery is usually 2 to 5 business days after dispatch. International orders are typically 5 to 15 business days.

Problems with an Order

When will I receive my order confirmation email? Confirmation emails are sent automatically once your order is placed and can take up to 15 minutes to arrive. Check your spam folder if you do not see it. If it is still not there, visit our Contact Us page and we will resend it.

I ordered the wrong product. What should I do? Please check compatibility carefully before ordering as everything is made to order. If you have made a mistake, contact us via the Contact Us page as soon as possible. We cannot promise we can catch it before production begins, but we will do our best to help. You can also visit our Community Forum before buying if you want to confirm compatibility first.

Can I change my order? Contact us via the Contact Us page as soon as possible with your order number and the change you need. If production has not started we will do our best to accommodate your request.

Can I return my order? We do not accept returns for change of mind as every product is made to order. If your product is defective or was damaged during shipping, contact us via the Contact Us page within 7 days of delivery with photos and your order number.

Our Products

What are your products made from? All our products are printed in PETG, a tough, heat-resistant plastic well suited to workshop and vehicle environments.

Where do the designs come from? Every product on 3D Printify is designed by one of our independent creators. Each creator is responsible for designing, testing, and verifying that their insert fits the specified PACKOUT case and tool before submitting it to the platform. Once the compatibility claims check out, the product goes live. We never share or distribute creator design files.

How do I know an insert will fit my case and tool? Before any product goes live, the creator is required to design and test their insert to confirm it fits the specified PACKOUT case and tool. We review the compatibility claims they submit and only approve products we are confident fit as described. If you still want extra reassurance, ask in our Community Forum before you buy.

Not sure if something will fit? Check our Community Forum before you buy. Creators and other customers are active there every day and can help you confirm whether an insert will work for your specific tool, case, or setup. It is the best way to make sure you are ordering the right thing before you commit.

Still have a question? Visit our Community Forum where creators and other customers may have already answered it. Or visit the Contact Us page and we will get back to you as soon as we can.