Made to Order — No Change of Mind Returns

Every product is made specifically for your order. Because products are printed on demand, we do not accept returns or exchanges for change of mind, incorrect selection, or simply no longer wanting the item.

Please review all product information carefully before purchasing.

Before placing an order, we recommend checking:

• Product dimensions and sizing
• Material descriptions
• Product compatibility where applicable
• Product images and details

If you realise you have ordered the wrong product, contact us through the Contact Us page as soon as possible.

Depending on the production stage, we may be able to:

• Update your order
• Change product selection
• Cancel the order before printing begins

We cannot guarantee changes once production has started.

Defective or Damaged Products

If your product arrives damaged or has a manufacturing defect, contact us within 7 days of delivery.

To help us assess the issue, please provide:

• Your order number
• A description of the issue
• Clear photos of the item
• Photos of packaging if damaged during shipping

Where the claim is valid, we may provide:

• A replacement product
• A repair where appropriate
• A refund at no cost to you

Wrong Item Received

If you receive something different from what you ordered, contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the item received
• A brief description of the issue

We will investigate and arrange a suitable resolution.

Product Issues

If a product does not match the description shown on the product page, please contact us.

We will review the issue and work toward a fair outcome which may include:

• Replacement
• Revision or correction
• Partial or full refund

Refund Processing

Approved refunds are generally processed within 48 hours.

Refund timeframes may vary depending on:

• Your payment provider
• Your bank processing times
• International payment processing delays

Funds may take up to 10 business days to appear in your account.

If more than 15 business days have passed since approval and you have not received your refund, please contact us.

Items That Cannot Be Returned

We do not accept returns for:

• Change of mind
• Used items
• Items damaged after delivery
• Items returned without prior approval
• Products altered or modified after purchase

Australian Consumer Law

This policy does not limit your rights under the Australian Consumer Law.

You may still be entitled to remedies where products fail to meet consumer guarantees.

Contact

If you need to lodge a claim or discuss a return issue, please contact us through our Contact Us page.

To help us assist you quickly, please include:

• Your order number
• Relevant photos
• A description of the issue

We aim to respond to enquiries within 1 to 2 business days.